Challenge
Crowded navigation and inconsistent patterns limited usability and scale.
Scaling Zenik for Complex Insurance Workflows
Redesigning credit and political risk insurance workflows.
- Duration
- 2023–2024
- Role
- Solo Product Designer
- Team
- PM · BA · Frontend · Backend · QA
Overview
My role
Solo designer across research, architecture, UI, and handoff.
Solution
Reorganized navigation; built reusable risk, reporting, finance, and operations workflows.
Outcome
Clearer structure and reusable patterns for future modules.
Problem & Research
Where Users Got Stuck
Users struggled to find tools and scan dense data.
Research findings
Navigation friction
Frequent tools were buried across modules.
Dense Information
Dense tables slowed comparison.
Inconsistent Patterns
Controls and statuses varied between workflows.
Research direction
Simplify navigation
Clarify data
Clarify status
Standardize interactions
Primary User
Information Architecture
I grouped overlapping destinations into a clearer, scalable structure.
Core Solutions
Scalable Navigation
Problem
Frequent tools were buried in the sidebar.
Solution
I regrouped destinations and added search, quick links, and breadcrumbs.
Key decisions
Clear module grouping
Search and quick links
Visible navigation context
Scalable structure
Related tools sit in expandable groups.
Comparing Risk Data
Problem
Ratings, trends, and data versions were hard to compare.
Solution
I clarified table hierarchy, risk scales, trends, and version controls.
Key decisions
Consistent risk scale
Visible data version
Scannable trends and ratings
Version-aware editing
Reporting & Operations
Problem
Users needed both summaries and detailed records.
Solution
Parameters precede metrics and charts; expandable rows reveal details in place.
Key decisions
Filters before results
Clear KPI hierarchy
Expandable row details
Contextual actions
Filters lead to metrics and financial charts.
Operational Record Management
Expandable rows reveal details and actions in place.
Design System
Shared navigation, tables, filters, forms, cards, and states support consistent module expansion.
Results & Reflection
25–30% Faster Task Completion
Across selected core workflows.
15% Higher User Satisfaction
Following navigation and interaction improvements.
35% Lower Development Workload
Using reusable components and interactions.
Based on internal usability testing and delivery estimates.
The new foundation supported six core product areas, including Finance, Risk Ratings, Claims, and Approvals.
I learned that enterprise consistency depends as much on shared interaction rules as on visual tokens.
Valeriia Bulgakova · © 2026